At syphonsoft we take support very seriously. We know that you have a choice in service providers, and support is what makes the difference.

Submit a Ticket

Customers can submit a ticket while logged into the client area, or by email to support@syphonsoft.com.

Customers can also Contact Us for immediate attention.

Video Tutorials - New!

We provide numerous tutorials for your convenience. Many features are covered in the videos below, if you watch the tutorials below, but still can't figure out how to get something done, just ask - We are always eager to help!

Note: Tutorials require Macromedia's Flash Movie Player, most browsers already have the plugin. Additionally, if the plugin is not installed, it usually attempts to install automagically. Lastly, if the player does not attempt to install automatically, you may download it HERE.

Customer Control Panel

These tutorials describe common tasks on our Customer Control Panel (or cPanel). The cPanel is is made up of webpages that the customer uses to administrate his/her website.

• Create an FTP Account
• Create an Add-on Domains
• Create an Autoresponder
• The cPanel Backup System
• Create a Default eMail address
• Update Contact Information
• Creating a Cron Job (Scheduled Tasks)
• Create an Email Account
• Create a Custom Error Page
• Using the File Manager
• Managing Front-Page Extensions
• Hot-Link Manager
• The Index Manager
• Managing mySQL Databases
• Using phpMyAdmin for mySQL
• Outlook Express and cPanel
• Managing your cPanel Password
• Password Protecting parts of your website
• Redirecting a URL
• Creating a SubDomain
• Using WebMail in cPanel

Billing System

The following tutorials explain how to perform some common tasks in the billing system.

You can login to your billing account HERE.

• Create a Support Request
• eMail Support
• How to Reply and Close a Support Ticket
• Pay an Invoice
• Update your Credit Card
• Update your Client Information

Reseller Control Panel

The Reseller Control Panel (Also called "Web Hosting Manager" or "WHM") is used to administrate the websites of your customers.

If you are thinking of purchasing a hosting account, these tutorials are a great place to start learning about the powerful features of the WHM. Also feel free to request trial access to our reseller system HERE!

• Managing Bandwidth
• Creating Web Hosting Packages
• Managing eMail
• Managing FrontPage Extensions (WebDAV)
• Managing Hosing Accounts
• Managing Parked Domains
• Managing Customer Passwords
• Managing your Remote Security Key
• Managing your Server Status
• Modifying your Skeleton Directory
• Managing Subdomains
• Suspending/Unsuspending Accounts
• Customizing the look and feel of WHM (Themes)

DNS Tutorials

We have provided these tutorials to assist you in managing your DNS name. Several of the most popular Domain Registrars are covered below.

• GoDaddy.com
• Network Solutions
• 123Registrars.com
• DRAMS Registrar
• eNom.com
• NameCheap Registrar
• NameBargain Registrar
• Open SRS Registrar
• RegFly.com
• Register.com

FTP Tutorials

File Transfer Protocol (or "FTP") is a popular way to put files and content on your website. In order to use FTP, you must have an FTP client. The FTP client is a program that you install on your computer. If you are new to FTP and require assistance, don't hesitate to contact us.

If you do not already have an FTP client, we highly recommend the Smart FTP client. Smart FTP is free, easy to use, and packed full of features.

• Smart FTP
  • Configuring a Site
  • Managing Files


• Cute FTP
  • Configuring a Site
  • Managing Preferences
  • Transferring Files
  • Managing Scheduled Transfers


• WS FTP
  • Configuring a Site
  • Managing Files


• Leap FTP
  • Setting Preferences
  • Transferring Files


• Flash FXP
  • Setting an Account
  • Transferring Files

Email Tutorials

We have provided these tutorials to assist you in configuring your email service. Several of the most popular email clients are covered below.

• Outlook Express
• Outlook 2002
• Eudora Mail
• Netscape Mail
• Pegasus Mail
• Incredimail

Dreamweaver MX Tutorials

Macromedia's Dreamweaver is widely used by many professional web designers. These tutorials are a great headstart on many of this application's advanced features.

• Configuring a Website
• Configuring FTP
• Page Layout in Dreamweaver
• Creating Tables
• Creating Forms
• Dreamweaver Templates
• Creating a Rollover Image
• Creating a Navigation Bar

FrontPage Tutorials

Microsoft's Front Page editor is also a very popular html editor. Front Page extensions (offered standard on all hosting accounts) makes publishing your content a snap. These tutorials cover many of the most common tasks in the application.

• Publish Your Site via HTTP
• Publish Your Site in Live Mode
• Publish Your Site via FTP
• Password protecting a directory
• Changing your Password
• Deleting a file on the server
• Using a form to submit mail

Forums - New!

Please visit our Discussion Forums!

We provide a forum for users to post questions. We are always happy to assist with any problems our customers have. The Forums have been established as a venue to address issues with unsupported or third-party products.

Documentation

These are links to the documentation provided by cPanel. If you are having a problem, this documentation is often the easiest way to get an answer.

• Customer Control Panel - cPanel Documentation
• Reseller Control Panel - Web Hosting Manager Documentation

Contact Information

Email Support

Telephone Support

512-402-8696